Are you looking for an easy WordPress integration live chat? Look no further; we’re here to help you decide on the best available one.
But before we get to our review, let’s look into what a live chat WordPress plugin is.
Live chat is a type of instant messaging that runs on the WordPress site. Live chat plugins are an effective and productive way of providing instant support to customers/users.
Why We Need WordPress Chat Plugin?
Chat plugins are loved by everyone because, in this day & age, people would rather chat instead of using the mail or phone.
Here are a few reasons/benefits of chat plugins:
- Grow sales
- Increase leads
- Boost engagement
- Improve customer loyalty
- Reduce cart abandonment
Choosing the Right WordPress Live Chat Plugin
WordPress as a platform cannot come full circle without plugins. Now, speaking of plugins, users can practically implement any functionality, but today, we’ll be focusing specifically on the live chat plugin.
So, given the plethora of chat plugins available, how do you narrow the list down? Let’s find out.
Here are some essential criteria worth considering when choosing the proper live chat for WordPress:
- Always look out for updated plugins so that the wp chat plugin is compatible with modern/updated versions of WordPress
- Find plugins with a WordPress rating of 80% (at the least)
- Finally, it’s always preferred for a plugin to have a good amount of active installation.
These are some of the best essential criteria that can help pin down some of the best WordPress chat plugins currently available for use.
Our Top Pick for The Best WordPress Live Chat Plugin
We already know that the online marketplace is filled with tons of applications and programs, which necessarily isn’t a bad thing.
However, sometimes it can make things very confusing and challenging when you’re picking out a new item.
So, to help ease your search, we have compiled 8 of the best WA live chat plugin.
Let’s have a look at our 2022 review for the best WordPress chat plugin:
HubSpot
Hubspot provides chatbots and live chats to make the job of customer service reps much more effortless. The program offers an entire chat history backup with the capacity for team members to leave notes.
This live chat also allows you to host a real-time chat with visitors, while the Hubspot 24/7 chatbots can help ensure customers are provided attention even during off-hours. These “bots” can book meetings, answer questions, and qualify leads.
Advantages of Hubspot:
- Personalized designs
- Visitor behavior-based targeted chats
- Hundreds of integration
- Message responses through HubSpot’s universal inbox
- Part of an extensive CRM
OptinMonster
OptinMonster is not a free but premium plugin that supports conversion optimization. Users can easily create a chatbox form through a drag & drop builder. Additionally, the plugin is also easy to add and use on your site.
It comes with an extensive collection of templates and live chat forms to choose from. OptinMonster also provides a very convenient display setting where you can select whether the chat option should be displayed or not based on user behavior.
Advantages of OtinMonster:
- Floating live chat option
- Straightforward integration
- Noticeable yet unobtrusive pop-ups
- Quick and easy to use
LiveChat
LiveChat comes with over 200 product integration, including zendesk, Shopify, and popular CRM tools. The plugin is pretty fast, and it also allows team members to handle customer support through any device.
Features of LiveChat:
- Chat history & transcripts
- Extensive security
- Multiple messaging channels
- Message sneak peeks
- Customized chat widgets
Sendinblue
This one is a super quick plugin that allows you to set the chat function within seconds. Through Sendinblue, you can start organizing your team and talking to site visitors. You can also see the page of the customers when talking to them.
Sendinblue chat functionality is included in a strong CRM program with setups for email marketing, shared inbox, and SMS marketing.
Advantages of Sendinblue:
- Workflow organization
- Quick installation
- Part of a thorough CRM program
- SMS integration and Email marketing
Zendesk Chat
The Zendesk chat plugin allows you to interact with customers across multiple channels. Hence, customers can also save time by not repeating stories. Another function included in the plugin is group messaging so that users are able to relay complicated issues to several experts.
You also get functions such as proactive messaging to let customers know about a delivery status as well as advanced analytics.
Advantages of Zendesk Chat
- Customizable bot
- Personalized customer chat
- Group messaging
- Proactive communication
Olark
The Olark plugin comes with the duo option of offering clients either live chat or a chatbot called the CoPilot or even both. The chatbot is entirely customizable for any workflow needs. This way, even in the absence of a support agent, leads are qualified.
The Olark chat plugin can be integrated with a couple of other plugins such as Hubspot, Zendesk, Salesforce, etc.
Advantages of Olark:
- Real-time reporting
- Easy to use
- Proactive chat feature
- Contract free
- Visitor tracking
SnapEngage
This is the ultimate omnichannel chat solution. The SnapEngage chat plugin assists customers across various platforms such as Twitter, SMS, WeChat, Facebook, etc.
SnapEngage is highly customizable, and it can synchronize with any current leads and contacts. And help desk. It complies with HIPAA and is supported by a typical private feature.
Advantages of SnapEngage:
- Technical support
- Customer reviews
- Proactive engagement via triggers & rules
- Live chat solution across multiple channels
- Offers different bots like Answer and Info-Capture
Chart
This is another live chat plugin that’s completely compatible with WordPress. It allows customers/clients to contact your team through different channels such as your Facebook, website, and/or other messages. Hence, instead of responding on individual platforms, agents can efficiently respond through charts.
This is a program that also encourages customer independence. The Chart also allows a programmable bot to suggest articles and answer questions, making live agent contact a last resort.
Advantages of Chart:
- Free plan composed of a single operator is available
- SSL
- GDPR compliance
- Operator photos
- Integrates with 2000+ apps via Zapier
- Email chat transcripts
